Kwikset

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Halo FAQs

What is Halo Wi-Fi Smart Lock? Halo is Kwikset’s Wi-Fi smart lock. There are two models – a touchscreen and a keypad – and works with the Kwikset App which allows a user to remotely lock and unlock the deadbolt, program custom access codes with schedules, view...

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How do I check door alignment for my smart lock?

To check for proper door alignment on your Halo, Aura, or Halo Touch smart lock, first try manually locking and unlocking your smart lock with the door open, and then again with the door closed. If there is resistance or jamming when the door is closed, then...

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How do I manually hand calibrate my smart lock?

To manually calibrate your Halo, Aura, or Halo Touch smart lock, please follow the instructions below.

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Why does my Home Connect 620 lock status in the Alarm.com App or Web Portal not match the status on my Qolsys panel? Example: The panel will show “unlocked”, however the app will show “locked”

Due to out-of-date software on the Qolsys panel, some Alarm.com users may experience communication errors when using the lock remotely via the Alarm.com app or Alarm.com web portal. Typically, panel software is updated to the latest version during the...

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Why does my Home Connect 620 take a long time to respond to a command from the Alarm.com App or Web Portal?

Due to out-of-date software on the Qolsys panel, some Alarm.com users may experience communication errors when using the lock remotely via the Alarm.com app or Alarm.com web portal. Typically, panel software is updated to the latest version during the...

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Why isn’t my Home Connect 620 locking using the 1-Touch Locking button or smartphone (after enrolling it with a home automation system)?

A: Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see install guide . A: Home Connect 620 may not be locking if the bolt hole on the door frame...

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When I try to lock the Home Connect 620 deadbolt, it makes noises but doesn’t lock.

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

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How do I install the Home Connect 620 deadbolt?

The Home Connect 620 deadbolt is easy to install. It installs in minutes with just a screwdriver with no hard wiring required. Detailed step-by-step instructions can also be downloaded here .

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My smart lock is giving me a jam error?

To solve any jam issues with your Halo, Halo Touch, or Aura smart lock, please follow the instructions below. A1. With the door open, press the lock button. If you do not get a jam error with the door open, the strike pocket on your door frame may not be deep...

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