Kwikset

Cylinder Rotation Support

Answers

When I try to lock the Home Connect 620 deadbolt, it makes noises but doesn’t lock.

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

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On my Home Connect 620, what should I do if my bolt jams, doesn’t lock/unlock smoothly, or the batteries need to be replaced often?

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

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How to reinstall a 816 deadbolt cylinder after it has been reset?

Rotate cover to the proper cylinder hole Reinsert cylinder as follows: For Occupant Cylinder: Insert cylinder, aligning the torque blade with the opening in the bottom gear of the gear assembly (see Figure D). Make sure the keyway of cylinder is slightly below...

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How to remove a 816 deadbolt cylinder for resetting?

To remove a cylinder for resetting: Remove screws from interior turnpiece assembly and remove interior and exterior assembly from door. Remove cylinder housing mechanism from exterior assembly. Important: Do not remove screws or cover from the cylinder housing...

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On my Smartcode 955, The Key Cannot Be Removed When Unlocked.

This is a feature to ensure door is always locked and the key is removed only in the locked position (vertical).

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