Kwikset

Door Warping Support

Answers

When I try to lock the Home Connect 620 deadbolt, it makes noises but doesn’t lock.

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

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On my Home Connect 620, what should I do if my bolt jams, doesn’t lock/unlock smoothly, or the batteries need to be replaced often?

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

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What do I need to correct a door that is warped or has been affected by weather?

Please refer to the warped door installation guide for the necessary adjustments to properly prepare a door for a smart lock installation here .

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