How do I clean my door hardware?
We suggest using warm, soapy water for cleaning and then towel-dry the hardware. Please follow this method to clean door knobs, handles, deadbolts, and levers.
We suggest using warm, soapy water for cleaning and then towel-dry the hardware. Please follow this method to clean door knobs, handles, deadbolts, and levers.
The thumb turn is tightened by the two philips screws on each side of the plate.
This model is a lever and requires a 3/32 Allen wrench to remove the handle in order to pop the rose plate off and expose the screws.
If you are experiencing the lever falling off, the set screw is still in the shaft. If you remove the lever and on one side of the shaft there is a hole and the other side there is a silver button. That silver button is the set screw. Place the lever back on...
Install latch. Measure backset (A), 2-3/8" (60mm) or 2-3/4" (70mm). If a 2-3/4" (70mm) is required, extend bolt and adjust latch as shown. Install latch with bolt extended and secure with two small screws. For a drive-in latch, retract the bolt before...
The screws for this deadbolt are a #8-32, 1-1/2" long.
Remove the two screws located on the interior side of the door.

Monday-Friday: 7:00am-4:00pm PST
Saturday: 6:30am-2:30pm PST
Sundays & Major Holidays: Closed
Monday-Sunday: 24 hours a day
Major Holidays: Closed
Start AI-Powered Troubleshooting
For countries outside the U.S. and Canada, please visit our International contact page