Door Preparation Support

To check for proper door alignment on your Halo, Aura, or Halo Touch smart lock, first try manually locking and unlocking your smart lock with the door open, and then again with the door closed. If there is resistance or jamming when the door is closed, then...

To manually calibrate your Halo, Aura, or Halo Touch smart lock, please follow the instructions below.

A: Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see install guide . A: Home Connect 620 may not be locking if the bolt hole on the door frame...

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

To solve any jam issues with your Halo, Halo Touch, or Aura smart lock, please follow the instructions below. A1. With the door open, press the lock button. If you do not get a jam error with the door open, the strike pocket on your door frame may not be deep...

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

Halo Touch requires 2 1/8” (54mm) hole size for installation.

Yes, a kit is available to install Halo Touch in doors thicker than 2 ¼”.

Halo Touch supports from 1-3/4” and up to 2” (44mm - 51mm) door thickness.