Cylinder & Latch Issue Support

To manually calibrate your Halo, Aura, or Halo Touch smart lock, please follow the instructions below.

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

To solve any jam issues with your Halo, Halo Touch, or Aura smart lock, please follow the instructions below. A1. With the door open, press the lock button. If you do not get a jam error with the door open, the strike pocket on your door frame may not be deep...

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

Four possible issues: 1. The lock interior is not mounted perpendicular to the ground. Remount lock interior assembly as illustrated in the Installation Guide that you can find online. 2. The hole in the door is misaligned. Disassemble the lock, and reinstall...

Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. 2. The mounting plate...

Perform the automatic door handing process 1. Remove the interior cover and battery pack 2. Make sure the door is open, and insert the battery pack. 3. After a few seconds, the latch bolt will retract and extend on its own to learn the orientation of the door....

Rotate cover to the proper cylinder hole Reinsert cylinder as follows: For Occupant Cylinder: Insert cylinder, aligning the torque blade with the opening in the bottom gear of the gear assembly (see Figure D). Make sure the keyway of cylinder is slightly below...

To remove a cylinder for resetting: Remove screws from interior turnpiece assembly and remove interior and exterior assembly from door. Remove cylinder housing mechanism from exterior assembly. Important: Do not remove screws or cover from the cylinder housing...