Touchscreen Response Support

To activate the screen on your door lock, please follow these instructions .

Three possible issues: Screen activation To activate the screen, use one of the three options below: 1. Touch screen with palm or back of hand until digits illuminate. 2. Touch lower left area of screen (where Checkmark is located) until digits illuminate. 3....

No user codes are programmed. If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again. The door handing...

SecureScreen is enabled. SecureScreen is an added-security feature that displays random digits before you enter a user code to unlock the door. This feature ensures that there are fi ngerprints on all digits so that codes cannot be identifi ed by examining the...

7 possible reasons: The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. Perform the manual door handing process If needed, the door handing process can be initiated manually. This is...

Make sure the cables are properly connected, and make sure the batteries are new and installed correctly.

Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock’s default settings.

Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see the installation guide. If the issue remains, check that...

There are three possibilities: Obsidian will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see the installation guide. Obsidian may not be locking if the bolt hole...