Lock/Unlock issues Support

Keypad error test Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further...

No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing...

Make sure the User Code is correct and that the Lock button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting.

Make sure the cables are properly connected, and make sure the batteries are new and installed correctly.

Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock’s default settings.

Make sure the User Code is correct and that the Kwikset button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting.

Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock’s default settings. See page 9 here.

There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see documents and videos on the Aura Support Page . Aura may not...

Aura may not have been ‘handed’ properly. (The ‘handing’ process allows the lock to determine which direction to extend the deadbolt.) Aura will automatically ‘hand’ the first time it powers up. If you need to re-hand the lock, please see videos and documents...