Kevo Plus Support

View instructions here.

The Kevo Plus Gateway is compatible with most standard residential and SOHO routers. In order to connect the Kevo Plus Gateway, your router needs an available Ethernet port.

Both the "Owner" and "Admin" eKeys have access to lock and unlock your Kevo via Kevo Plus.

For optimal performance, please follow these simple guidelines: Position your HUB in a centralized location that minimizes the distance between the Kevo Plus Gateway and your Kevo Smart Lock. Stone, tile, mirrors, and large metal surfaces tend to interfere...

Depending on your home’s configuration, Kevo Plus can work up to 100 feet from your Kevo Smart Lock.

The Kevo Plus Gateway requires power and Internet service. If you lose connection to the Internet or power, you will still be able to control your Kevo Smart Lock locally via your phone and Bluetooth but you will not be able to get remote access via Kevo Plus....

Ensure that the USB power adapter light is on. Verify that all cable connections are correctly connected and power is supplied.

Please call our customer service department at 1-800-327-LOCK (5625)

Unfortunately, we do not carry any power adapter separately. However, you can purchase a universal adapter. However, you need to make sure that the power specifications printed on the back of Kevo Smart Lock enabled Gateway device matches with the universal...