Forgot Code Support

If you forget your access code, Halo can still be unlocked using a key or authorized/paired smartphone. Request the Owner or Admin(s) of the Halo to resend or reset your access code.

You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds. If you forgot your user code, there are two options: 1. Add new user codes. For detailed instructions on how to add new user...

You can make guesses, but each three consecutive failed attempts will result in the Powerbolt 2 locking out for 60 seconds. If you forgot your user code, there are two options: 1. Add new user codes. 2. Reset Powerbolt 2 to factory settings to clear existing...

You can make guesses, but each three consecutive failed attempts will result in the Powerbolt locking out for 60 seconds. If you forgot your user code, there are two options: 1. Add new user codes. 2. Reset Powerbolt to factory settings to clear existing user...

You can make guesses, but each three consecutive failed attempts will result in the 275 Deadbolt locking out for 60 seconds. If you forgot your user code, there are two options: 1. Add new user codes. 2. Reset 275 Deadbolt to factory settings to clear existing...

You can make guesses, but each three consecutive failed attempts will result in the 264 Deadbolt locking out for 60 seconds. If you forgot your user code, there are two options: 1. Add new user codes. 2. Reset 264 Deadbolt to factory settings to clear existing...

The Obsidian deadbolt will give you three attempts before locking-out the screen for 60 seconds. After 60 seconds, you can make additional attempts. Each three consecutive failed attempts will result in the screen locking out for 60 seconds. If you forgot your...

If you forget your user code, Aura can still be unlocked using a key or authorized/paired smartphone. Request the Owner or Admin(s) of the Aura to resend or reset your user code.

On your Premis App, you can schedule a code that is wither Limited by Day or Time.