Battery Support

What is Halo Wi-Fi Smart Lock? Halo is Kwikset’s Wi-Fi smart lock. There are two models – a touchscreen and a keypad – and works with the Kwikset App which allows a user to remotely lock and unlock the deadbolt, program custom access codes with schedules, view...

If the batteries in your Halo, Aura or Halo Touch smart lock are draining faster than expected, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on a lock’s battery life, this makes it difficult to pinpoint a single...

A: Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see install guide . A: Home Connect 620 may not be locking if the bolt hole on the door frame...

A fresh set of four AA alkaline batteries will last approximately 12 months depending on usage.

Home Connect 620 can be unlocked with a key.

No, you do not need to remove the entire interior cover to change the batteries. Remove the security screw securing the black RF window to the interior cover so the black RF window can be pushed up to expose the battery pack tab. Use the tab to pull the...

No, access codes will not be lost if the batteries depleted or are removed.

Home Connect 620 will notify you of low batteries with audio and visual cues at the lock at three different low battery levels. Your home automation system may also alert you of low batteries. Please consult with your home automation system for more...

The Home Connect 620 deadbolt is powered by 4xAA batteries. For best performance, we highly recommend alkaline batteries from a major brand. Do not use re-chargeable or lithium ion batteries.